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SKLN Distribution

Warranty & Service Policy

Last Updated: June 2026

1. Introduction

Welcome to SKLN Sales & Services Pvt. Ltd. ("SKLN", "Company", "we", "our", or "us").

We are committed to delivering high-quality industrial products, engineering solutions, maintenance services, repair services, and technical support to our customers.

This Warranty & Service Policy outlines the warranty coverage, service conditions, exclusions, and customer responsibilities related to the products and services provided by SKLN Sales & Services Pvt. Ltd.

By purchasing our products or availing our services, you agree to the terms outlined in this policy.

2. Scope of Services

SKLN Sales & Services Pvt. Ltd. provides a range of industrial products and engineering services, including but not limited to:

  • Industrial Equipment Supply

  • Valve Servicing

  • Pressure Control Valve (PCV) Servicing

  • Actuator Servicing

  • Mechanical Maintenance

  • Electrical Maintenance

  • HEMM Services

  • Plant Shutdown Services

  • Preventive and Corrective Maintenance

  • Spare Parts Supply

  • Technical Consultation

  • On-Site Inspection and Support

The availability of specific services may vary depending on customer requirements, project scope, and operational feasibility.

3. Product Warranty

Warranty coverage for products supplied by SKLN is subject to the warranty terms and conditions provided by the respective manufacturer unless otherwise specified in writing.

Where SKLN provides its own warranty, the warranty period and coverage will be clearly mentioned in the quotation, purchase order, invoice, or service agreement.

Warranty coverage generally applies only to manufacturing defects or workmanship issues identified under normal operating conditions.

4. Service Warranty

For repair and maintenance services performed by SKLN, warranty coverage, if applicable, will be specified in the service report, quotation, or agreement.

Service warranty is limited to the specific work carried out by SKLN and does not extend to unrelated equipment failures or issues caused by external factors.

5. Warranty Exclusions

This warranty does not cover defects, failures, or damages resulting from:

  • Improper installation or commissioning by unauthorized personnel.

  • Misuse, abuse, or negligence.

  • Operation beyond the recommended specifications.

  • Unauthorized modifications or repairs.

  • Lack of routine maintenance.

  • Normal wear and tear.

  • Accidental damage.

  • Fire, flood, lightning, or other natural disasters.

  • Power fluctuations or electrical faults.

  • Corrosion, contamination, or environmental conditions.

  • Damage caused during transportation after delivery.

  • Consumable items or parts subject to normal wear.

Any issue determined to fall under these exclusions may be repaired on a chargeable basis.

6. Customer Responsibilities

To maintain warranty eligibility, customers are responsible for:

  • Operating equipment according to the manufacturer's recommendations.

  • Performing routine inspections and preventive maintenance.

  • Maintaining proper operating conditions.

  • Allowing only qualified personnel to install and operate the equipment.

  • Reporting any faults promptly.

  • Preserving purchase records, invoices, and service documentation.

Failure to comply with these responsibilities may result in the warranty becoming void.

7. Service Requests

Customers requiring warranty support or technical assistance should contact SKLN with the following information:

  • Customer Name

  • Company Name

  • Contact Details

  • Product or Equipment Information

  • Purchase Order or Invoice Number

  • Description of the Issue

  • Photographs or supporting documents, where applicable

Providing complete information will help us respond more efficiently.

8. Inspection and Evaluation

Upon receiving a service request, SKLN may conduct an inspection or technical evaluation to determine:

  • The nature of the reported issue.

  • Whether the issue falls within the applicable warranty coverage.

  • The appropriate corrective action.

The Company's decision regarding warranty eligibility will be based on the findings of the inspection.

9. Repair or Replacement

If a valid warranty claim is approved, SKLN may, at its sole discretion:

  • Repair the defective product or component.

  • Replace the defective product or component with an equivalent item.

  • Arrange repair through the original manufacturer, where applicable.

The selected remedy shall constitute the customer's sole and exclusive remedy under this policy.

10. Chargeable Services

The following services may be provided on a chargeable basis if they are not covered under warranty:

  • Routine maintenance.

  • Preventive maintenance.

  • Emergency breakdown services.

  • Replacement of consumables.

  • Spare parts replacement.

  • Equipment upgrades.

  • Calibration services.

  • Site visits outside the agreed service scope.

  • Repairs due to misuse or accidental damage.

Charges will be communicated and approved before work begins.

11. Spare Parts Availability

Replacement parts are supplied subject to availability.

Where original spare parts are unavailable, equivalent parts may be recommended after consultation with the customer.

Delivery timelines for spare parts may vary depending on manufacturer availability and procurement schedules.

12. Limitation of Liability

To the maximum extent permitted by applicable law, SKLN Sales & Services Pvt. Ltd. shall not be liable for:

  • Loss of production.

  • Business interruption.

  • Loss of revenue or profits.

  • Indirect or consequential damages.

  • Damage caused by improper installation or operation.

  • Delays resulting from third-party suppliers or logistics providers.

Our liability, where applicable, shall be limited to the repair or replacement of the affected product or service as outlined in this policy.

13. Force Majeure

SKLN shall not be responsible for delays or inability to provide warranty or service support due to circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters.

  • Floods.

  • Fire.

  • Earthquakes.

  • Government restrictions.

  • Transportation disruptions.

  • Labour strikes.

  • Epidemics or pandemics.

  • Power failures.

  • War or civil disturbances.

Service timelines may be extended accordingly.

14. Changes to This Policy

SKLN Sales & Services Pvt. Ltd. reserves the right to amend or update this Warranty & Service Policy at any time without prior notice.

Any revisions shall become effective immediately upon publication on the Company's website.

Customers are encouraged to review this policy periodically.

15. Contact Us

If you have any questions regarding warranty coverage, maintenance services, repairs, or technical support, please contact us:

SKLN Sales & Services Pvt. Ltd.

Registered Office:

1, 2ND FLOOR, MANOJ COMPLEX, CENTRAL BAZAAR ROAD RAMDASPETH NAGPUR-440010, MAHARASHTRA INDIA.

Phone:

+91712 295-4651, +91917 930-6555

Email:

sales@skln.in

hr@skln.in

Website:
https://www.skln.in

Our team is committed to providing timely assistance and ensuring the highest standards of service for our customers.

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